Terms of Service

ProTren Terms and Policies:


ProTren Accepts VISA, MasterCard, American Express and Discover.

Minimum Orders

ProTren will only process and ship orders of $150 US or more ( before taxes, delivery and packaging & handling fees).

Expedited Delivery

  • ProTren ships all orders 2nd day Expedited Service at no extra charge in the Continental United States.
  • Pro Tren does not ship on Fridays.

Rush Delivery

  • We can ship your order by priority overnight air shipping for an additional $9.00 charge to destinations in the Continental United States.
  • Please mark the appropriate box in this order form or inform your ProTren Account Manager when you order if you'd like us to send your Pro Tren order out on Rush Delivery.
  • ProTren does not ship on Fridays.

Packaging & Handling Fee

A $12.95 Packaging and Handling fee is charged to all Expedited and all Rush Deliveries. This fee covers the cost of the premium materials and procedures which keep your ProTren products under temperature control during transport


  • A ProTren Account Manager will immediately contact you if we're out of stock on any items you've ordered.
  • Your Pro Tren Account Manager will contact you when your backordered items are available.

Product Returns and Credit

All product returns or credits mus receive prior authorization and ProTren Authorization Number (PAN). Please contact your ProTren Account Manager for complete details on how to return product for replacement or credit due to:

  • product defects
  • damage during delivery
  • patient returns

Pricing and Product Specifications

This Price List is effective as of July 15th, 2016. Please contact your ProTren Account Manager for updates to the electronic version. ProTren reserves the right to change product proices and specifications without notice.


All ProTren prices do not include taxes unless otherwise stated.